Uber launches discreet reporting option for riders

Users will be able to report an issue while still on the trip
Posted at 3:20 PM, Feb 19, 2020
and last updated 2020-02-19 17:20:48-05

The ridesharing service Uber added a new feature to its safety toolkit.

Uber’s new On-Trip Reporting feature lets riders report a non-emergency safety issue in real time while it is top of mind, instead of waiting until after the trip has ended.

In a statement, Uber wrote, "By creating an additional reporting channel, we aim to encourage people to share feedback when it’s convenient for them, which helps us better pinpoint issues and guide our work on helping to develop safety solutions."

Riders will see a “report safety incident” option in their Safety Toolkit which can be accessed by tapping the blue shield icon.

Once you tap this feature, you will be able to report a non-emergency safety issue while still on the trip. Uber’s safety team will then follow up with you after the trip.

For emergency situations, riders and drivers should contact 911 which users can access on the same screen through the Safety Toolkit.

Uber says their research showed that riders may not consistently report experiences that make them feel uncomfortable due in part to being distracted after the trip.