McDonald’s new order: a third drive-thru window

Posted at 10:00 AM, Nov 18, 2013
and last updated 2013-11-18 12:09:56-05

By Colette Bennett

( — It looks like two drive-thru windows are not enough to keep burgers and fries at McDonald’s coming in an orderly fashion. The fast-food restaurant announced it will add a third.

Called the Fast Forward Drive-Thru, the new feature is designed to help usher those waiting in line along and ensure that the flow of customers moves as it should.

Lisa McComb, director of McDonald’s U.S. media relations, told HLN that customer response to the additional drive-thru has been positive and that it will be added to new and rebuilt locations starting in 2014.

McComb said in a statement, “It enables customers to pull forward to receive their orders at a third window when their order is not yet ready. This test, along with other recent additions like double-lane and side-by-side drive-thrus, will enable us to better serve more customers quickly …”

Lesson learned: Don’t stand between someone and a Big Mac.

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