KANSAS CITY, Mo. – A Missouri woman became so fed up her daily ordeal with a mail carrier she recorded it and posted it online.
According to WDAF, Susan Howard Perry was expecting a delivery and decided to tape the drop off.
Susan watched from her window and said she saw the mailman throw her package to the ground.
She told WDAF she was sort of relieved because now she had proof.
Susan said she’s dealt with issues for years; certified mail not delivered, even when she was home to sign for it, or packages on the ground by the street and destroyed letters.
“He would put the mail in, and then shove the package in, which would just tear up all the mail,” she said. “That’s all I did was spend my time filing complaints and nothing got resolved.”
After nothing came of her efforts, she posted the evidence to Facebook.
Susan said she got quite a lot of support and something unexpected, a visit from the new manager of the post office.
“He showed up at my front door, and literally his boss had seen the video on Facebook, and he said, ‘I apologize,’” she said.
The woman said she hopes she is a step closer to getting what she has wanted all along, her mail.
“That’s all I want; I want my mail,” she said.
Stacy St. John from the U.S. Postal Service released a statement regarding the incident:
The Postal Service condemns, in the strongest possible sense, the actions of any employee who mishandles mail or packages. An investigation into the incident is underway and if this video is accurate, then the behavior on the part of the employee shown in the video is not only unacceptable to the Postal Service, it threatens to tarnish the reputation and high level of trust that the vast majority of our employees work so hard to uphold. We have reached out to the customer to apologize and want to assure the public that we take such incidents seriously and are taking all appropriate steps to address it and ensure it does not happen again.