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Utah ski resort demands combative guests respect staff

Posted at 5:15 PM, Jan 10, 2021

SOLITUDE, Utah — Guests who don't adhere to COVID-19 protocols at one Utah ski resort have apparently become combative with the staff, forcing the resort to offer a stern warning.

READ: Utah among worst COVID-19 rate states in US

While not describing specific instances of trouble, the Solitude ski resort issued a tweet Sunday saying it will not allow guests to treat employees poorly.

"Solitude does not tolerate guests who are disrespectful or combative toward our staff," the company wrote. "Our employees - especially those on the front lines - have been directed to enforce our COVID-19 protocols. They are not in a position to allow for compromise or exceptions, AND they are as concerned with the well-being of guests as they are their own."

The tweet references how this current ski season has been challenging, and that its staff "meets those challengers every day to keep our lifts turning, our food served, our lessons and rentals operation, and our lodging open."

"It has become apparent that we need to remind some people in our community to treat our staff with respect and kindness."

READ: Customers flood longtime SLC restaurant on verge of closing with support

FOX 13 reached out to resort officials, but none were made available to discuss what led to the message.

According to state guidelines, face coverings are required at all Utah's ski areas, including both indoor and outdoor spaces. Social-distancing is also required on the grounds of all resorts.

"Guests who refuse to wear an appropriate face covering will be required to leave the property. Multiple violations could result in the loss of ski privileges for the remainder of the season." the Solitude website warns.

Solitude ended the tweet by saying it will also continue working its staff on better ways to interact with guests.

"Working together has always been a key to making this a successful season because we are better together."