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Some Utahns couldn't reach 9-1-1 during weekend technical difficulties

Posted at 9:50 PM, Feb 23, 2020

SALT LAKE CITY — In many areas across the state from Saturday through Sunday, emergency dispatchers and police departments let the public know that 9-1-1 wasn't working on some mobile devices.

"We learned about it yesterday [Saturday] that 9-1-1 didn't appear to be working, and it supposedly will be carrier specific, but we weren't really sure," Davis County Sheriff's Office spokeswoman Liz Sollis said.

Utahn Ashley Zaspel told FOX 13 she couldn't get through when she witnessed a crash Sunday.

"I heard the impact," she said. "Everybody went running and I immediately called."

Zaspel says that she tried several times to call 9-1-1 but got a recording. She knew what to do, however, and called the non-emergency line.

"It was a little frustrating," she said, "because time was of the essence basically."

According to Sollis, about 80 percent of 9-1-1 calls in the United States come from cell phones — meaning this affects the primary source of 9-1-1 calls.
Police are working to determine the cause of the issue.

"We will work with whoever we need to work with to resolve this because obviously this is a concern," Sollis said.